If you need technical assistance or have a question, please read through our frequently asked questions. If your question is not answered below, you can call us toll free at 1-888-287-3333.
Jackson Grills Stainless Steel Cleaner/Polisher is a heavy-duty solution that effectively cleans soot and grease build-up. When left out in the elements, dirt and dust becomes engrained in the finish of the grill.
This Stainless Steel Cleaner/Polisher will restore your grill to near-new condition, cutting through layers of accumulated grime. Likewise, this product will remove soot and grease from the grilling grates, thereby improving your cooking experience.
Contact your local dealer for Jackson Grills Stainless Steel Cleaner/Polisher.
What is the Flow Limiting Device/ Bypass Safety Feature?
LP tanks are required to add a Flow Limiting Device (FLD) to all 20 lb tanks. This device prohibits gas flow when an excessive amount is detected
Why does this occur?
Generally the FLD is triggered because the lighting instructions for the grill may have been followed improperly. If the control valves are turned on BEFORE the LP tank is turned on, the FLD will trigger. This prevents an excessive amount of gas from entering the grill prior to lighting. If this gas were allowed to accumulate, “flare up” or injury may occur. The FLD prevents this.
The most common symptoms are as followed:
Resetting the FLD is simple; just follow the 7 easy steps.
Check if there is spark in the collector box. To check for the presence of a spark, remove upper cooking surfaces and flame diffusers above the burners. Locate the collector box on the left side of burner#1, while pressing the ignition button glance from the side of burner#1 into the collector box and check to see if there is a spark.
If there appears to be a strong spark the problem is not with the ignition system but could be the following:
If you’ve determined there is a weak spark or no spark in the collector box check the following:
If grill has been converted to Liquid propane from Natural gas make sure all valves are equipped with the correct orifice size. Natural gas orifices will over fire Liquid propane appliances.
Flame is erratic
The humming sound is gas flowing through the Regulator. A low volume of sound is normal and will not interfere with the operation of your grill. If the humming sound is loud and excessive you need to purge air from the gas line or reset the excess gas flow device in the LP Tank. Opening the tank valve all the way or too quickly is what triggers the safety device to shut down gas flow, which prevents normal gas flow to your grill. Turn all Control Knobs to the OFF position.